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CRM4Legal Benefits:
Reduce Costs
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CRM4Legal acts as a central repository for all the experience and wisdom learned in your law firm. Easily pass knowledge down from partners and lawyers to office staff by saving critical documents, publishing experiences to the Knowledge Base, sharing marketing collateral, and even collaborating with your staff with real time business development software.
Don't waste time and incur cost training employees for weeks with ineffective methods that don't show them real problems or solutions. Let them harness the wealth of information in CRM4Legal and enjoy servicing your clients better and more efficiently than your competition. CRM4Legal is knowledge, and knowledge is power.
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Reduce client acquisition costs
E.g. measure number of calls / contacts / events / subscriptions required to generate/ qualify / convert a lead or prospective opportunity
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Decrease costs of business development by increasing marketing and business development productivity, reducing time placed in proposal generation and improving order configuration accuracy etc ...
Measure these individual elements to assess decreases in costs of marketing and business development and client acquisition costs
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Decrease costs to retain and service clients, including:
- Reduction in Client Service Representatives (CSR / EA / PA) because of self serve web interface/s
- Reduction in CSR / EA / PAs because of streamlining processes (workflow automation) and reducing call times
- Reduction in CSR / EA / PAs because of increase in first call resolutions
- Reduced telecommunication costs (lawyers using integrated mobile, VOIP / CTI / web interface vs. long-distance calls / faxes / face to face meetings)
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